Shipping & Handling Policy
SHIPPING INFORMATION
We use the Australia Post Standard and Express Post network to fulfil all orders on the Helios Headwear online store. This ensures a fast, trackable service to compliment our fast order fulfilment service. Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. During Sales periods there may be a delay in processing your order. We Thank You for your patience during this time.
The cost of shipping is $10 for standard post and $15 for express post, on all orders under $100, and free-of-charge for orders $100 and above.
For the Express Post Network Coverage Information refer below:
The Express Post Network 1-2 business-day delivery covers 80% of Australian business addresses, private addresses and Post Office Boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by the Australia Post Next Day Guarantee.
Of course, if you have any reason for us to use another Carrier - we have accounts with all major Australian Logistics companies, email us using the Contact Us form below and we will see what we can do to accommodate your request.
*excludes bulky items (i.e. foam rollers) which will be sent via Road Freight.